BOOKINGS

Will confirm all bookings in writing along with the following documents:

Shipbuilder data
Agency Data
Price and discounts
Agency Commission
Payment Terms
Documents and data required for the contract

GENERAL BOATS PAYMENT CONDITIONS

This particular conditions are only valid for boats renting:

First 50%
50% of the total amount within 5 days from reservation
Second 50%
50%, within 20 days prior to embarkation

The customer is requested to pay the deposit in cash or credit card. In case of loss or damage of the vessel or its extras, Planout, the day of landing may:

The day of disembarkation, in case of delay in the return of the boat, Planout may retain the deposit or a part of it as a penalty fee

Value of the damages
Embarkation and disembarkation schedule (Check-in / Check-out):
Retain the deposit
Retain the deposit until the amount of damages or losses are assessed

BOATS DEPOSITS AMOUNTS

Before embarkations, clients must pay the boat deposit, this deposit will be refunded after disembarkation

Boats(No Captain)
2000 €
Boats(With Captain)
1500 €
Catamarans(No Captain)
2500 €
Catamarans(With Captain)
2000 €

CHECK IN / CHECK OUT

Important info about boats embarkations

Check-in / Check-out
Embarkation and disembarkation schedule (Check-in / Check-out):
Embarkations
Embarkations at 18.00
Disembarkations
Disembarkations at 18.00 hours + overnight from Friday to Saturday at 08.30 hours
Schedule
Please inform your customers that embarkations run on a strict schedule
Waiting times
To avoid waiting times, we advise clients to plan their arrival in Ibiza.

If the hired boats were ready to be delivered before the scheduled time, Planout will contact customers to notify them that the embarkation (check-in) may be done earlier.

MOORINGS

In the rental price moorings are included in the harbor the days of embarkation and disembarkation. By following the port authorities instructions, the customer will have to leave the moor- ing the next day to embarkation before 8.30 AM

CANCELATIONS

Once a reservation is formalized on behalf of a client, it will be considered a firm reservation and if the client could not take the charter, all payments made to date will be lost.. In the event that the agency could provide an alternative customer, a 10% cancellation fee will be charged.

THE AGENCY

The agency is required to deposit the amount indicated in the reservation document in Planout`s bank account within the stipulated period, and submit the documentation requested in the reservation document (at least 20 days before embarkation)

If Planout does not receive the documents or required payments on time, we can cancel your booking for based on agency`s non-fulfillment of The agreement.

Holder ID
Contract Holder ID (scanned or faxed)
Nautical qualifications
Nautical qualifications (scanned or faxed)
Address & phone
Address, phone and email contact
Crew List
All the crew
Arrival times
Customer arrival times to Ibiza
Transfer voucher
Transfer voucher of all the passengers

COMPLAINTS

All potential complaints made by a client will be recorded on Planout base and sent to the head- quarters in Murcia. The management will reach a decision and will provide a written response to all complaints within 7 days of its presentation at the base

VAT
VAT 21% included.
Insurance
Insurance included.
Mooring
Mooring in base port (check-in & check-out), included in price (Catanarans not included).
Standard equipment
Full high standard equipment (Raymarine electronics...).
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